Refund Policy

This Refund Policy explains when refunds may be available for purchases on Vextra.gg. The text below is mock content for layout and testing.

1. Digital products

Many items are delivered digitally and may be non-refundable once access keys or licenses are revealed or activated. Final rules will depend on product type and regional consumer law.

2. Eligibility (mock)

• Refund requests within 14 days of purchase if the product was not delivered or is materially defective, subject to verification.
• No refund after successful delivery and use where the product matches the listing, unless required by law.
• Chargebacks may result in account restrictions pending review.

3. How to request

Contact support with your order ID and a clear description of the issue. Response times and ticketing URLs will be added for production.

4. Processing time

Approved refunds are typically processed to the original payment method within 5–10 business days, depending on banks and payment providers.

5. Exceptions

Promotional or bundled items, subscriptions, and third-party keys may have separate or stricter rules. Those will be listed per product where applicable.

6. Disputes

If you disagree with a refund decision, you may escalate through our support process. Nothing in this mock page limits statutory rights in your country.